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Do you use drop shipping?

We do not drop ship. We hold stock of all of our inventory and ship it ourselves.

I have a business and want to offer products to my customers. Can I use ToyShnip as a drop ship service? Can I get an inventory file with SKUs and photos for my website? Can I get bulk pricing discounts?

We only sell retail and not wholesale. We cannot guarantee inventory to be available at all times. We do not offer bulk pricing discounts. For these reasons, we prefer not to be used as a source for drop shipping.

How do you pack the items?

We take pride in how we pack our products. We ship everything in boxes, using bubble wrap and other protective materials to ensure that your product arrives in the best condition possible. Because we treat every item as a collectible, we never use envelopes to send our products to you.

What if my product arrives damaged?

We understand that sometimes products can get damaged during shipping. If this happens, please contact us immediately so we can initiate a claim with the shipping carrier for expensive items, or send a replacement or a refund (where applicable). If an item is damaged, please save all packaging materials and email photographs of the damaged package and its contents to: office@toyshnip.com

What is your return policy?

Please refer to our Returns & Refunds Policy for all the information you need to return a product for a refund or exchange.

Can I combine my items into one shipment?

Yes, we combine shipping. If you add items to the cart and pay for them together, it should combine the shipping. If you place two orders with the same name/address, we may combine them and ship together in one box. However, we will avoid doing this practice when shipping internationally if it exceeds the customs free cap.

An item I ordered is marked as delivered, but is not here. What do I do?

We see this issue often (it is very common with USPS and other postal services). In most cases, this issue resolves itself in a few days. The reasons we see that an item is shown as "delivered" when it has not actually arrived are:

• The postal service mistakenly marked an item as delivered when it is still in transit.
• Item was delivered to the wrong address and the recipient returns it for redelivery to the post office or delivers the item themselves (for example, a neighbor).
• Item was delivered but left in a place different from the place packages are regularly left (for example, a side door as compared to the front door).
• Item was delivered and brought in by another household member.
• Shipping address on the order was entered incorrectly by the customer.

If after a few days the item still hasn't shown up, please contact us at office@toyshnip.com.

Why can't I reach someone at the phone number provided?

Since we fulfill orders for customers all over the world in different time zones, we can't answer the phone all the time and that's why we use email as our primary method of contact. This gives us more flexibility in response time. Communication via e-mail allows us to research and deliver full and accurate responses.

Returns

Eligibility for a Return (Refund or Exchange)

• All items are eligible for a return for up to 30 days from the delivery date.
• To be eligible for a refund or exchange, the item must be unused, unopened and in its original packaging, and in the same condition that you received it.
• All returns require a receipt or proof of purchase. This can be the order number or the original invoice that came with the item. We can also use the e-mail or phone number associated with the order to locate it in our system.
• Please contact us immediately if a product has arrived damaged. We will contact the shipping carrier to initiate a claim for you. Save all packaging materials, in addition to the product and shipping box, as the postal service may want to inspect the package. Please email photographs of the damaged package and its contents to: office@toyshnip.com
• Gift cards are non-refundable.

Shipping Your Return

Do not send your purchase back to the manufacturer. To return your product, please mail it to:

ToyShnip, LLC
507 West Commercial Street, Ste 2
East Rochester, NY 14445 USA

You are responsible for paying the shipping costs for returning your item. If the item is damaged due to shipping, we may cover return shipping. Please contact us for eligibility and a return shipping label: office@toyshnip.com

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

If you are return shipping an item valued at $75 or more, we advise using a trackable shipping service or purchasing shipping insurance to minimize risk. Without trackable services, we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you by email to confirm receipt of the item and verify approval or rejection of your refund.

If you are approved, our refund will be processed, and a credit will be applied to your credit card or original method of payment.

The refund should appear within 5 working days of our receipt, however this may vary based on the method of payment.

• Shipping costs are non-refundable.
• If we receive a package back from the shipping company/courier due to the address provided being undeliverable, then you will be responsible for non-delivery of the product.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.
• We do not refund shipping items returned due to changed mind.

Partial Refunds

• There are certain situations where only partial refunds may be granted (if applicable):
• Any item not in its original condition, damaged or missing parts for any reason not due to our error.
• Any item that is returned more than 30 days after delivery. If more than 30 days have passed since your purchase, please email us at office@toyshnip.com and we will consider your request on a case by case basis. We reserve the right to refuse a return request after 30 days.

Late or Missing Refunds (if applicable)

• It may take some time before your refund is processed and officially posted.
• If you haven’t received a refund, first check your bank account, then contact your credit card company.
• If you still have not received your refund after a reasonable amount of time, please contact us at office@toyshnip.com
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.
• We do not refund shipping items returned due to changed mind.
• We do not provide refunds for shipping.

A refund can only be issued to the original method of payment. If you received the item as a gift, you can request a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. In these cases, please contact us at office@toyshnip.com

Exchanges

• We replace items only if they are defective or damaged due to our error.
• The time for your exchanged product to reach you may vary, depending on where you live.
• If you need to exchange your product for the same item, please email us at office@toyshnip.com and mail your item to:

ToyShnip, LLC
507 West Commercial Street, Ste 2
East Rochester, NY 14445 USA