We ship worldwide to most countries where USPS/Fedex/UPS is available and offers acceptable tracking. We've shipped to over 90 countries
All of our items ship from our warehouse in East Rochester, NY. We do not drop-ship or use a 3rd party service for fulfillment
We have a 1-2 business day handling time. This gives us some flexibility in case of high volume of orders. Most items will be shipped on the same/next business day.
Processing orders takes up to 2 business days, from Monday to Friday. Once your order is processed, you will receive an email with tracking information.
We use calculated shipping to allow customers from all over the world to enjoy our products at the best prices. Rates are based on weight, destination and service. You can use the shipping calculator on our cart page to get an estimate on shipping costs. Please refer to our Shipping Policy for more detailed information.
Yes, we combine shipping. If you add items to the cart and pay for them together, it should combine the shipping. If you place two orders with the same name/address, we may combine them and ship together in one box. However, we will avoid doing this practice when shipping internationally if it exceeds the customs free cap.
We see this issue often (it is very common with USPS and other postal services). In most cases, this issue resolves itself in a few days. The reasons we see that an item is shown as "delivered" when it has not actually arrived are:
The postal service mistakenly marked an item as delivered when it is still in transit.Item was delivered to the wrong address and the recipient returns it for redelivery to the post office or delivers the item themselves (for example, a neighbor).Item was delivered but left in a place different from the place packages are regularly left (for example, a side door as compared to the front door). Item was delivered and brought in by another household member.Shipping address on the order was entered incorrectly by the customer.
If after a few days the item still hasn't shown up, please contact us at firstname.lastname@example.org.
We use a variety of carriers, including USPS, UPS and FedEx, and offer a variety of services, including Standard and Express shipping.
Import duties, taxes, and charges are NOTincluded in the item price or postage cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
From time to time we will offer free shipping as a special promotion.
Yes, we offer discounts for military and first responders. Please use the GovX ID link in your cart to apply the discount.
If the item is still sealed and new, you can ship it back to the following address (UPS/Fedex/USPS):
507 West Commercial St,
East Rochester, NY 14445
Once we receive it, we will inspect it and issue a refund for the value of the item (shipping is non-refundable).
If you change your mind and want to return the item - no problem!
However, you will need to pay for the shipping label. You can purchase a label from USPS/UPS/Fedex. You can also contact us and we can send a pre-paid label. However, we may deduct that cost from the refund.
We understand that sometimes products can get damaged during shipping. If this happens, please contact us immediately so we can initiate a claim with the shipping carrier for expensive items, or send a replacement or a refund (where applicable). If an item is damaged, please save all packaging materials and email photographs of the damaged package and its contents to email@example.com.
All items listed as in stock on our website are in stock in our warehouse in Rochester, NY.
In rare instances where an item has been mistakenly marked as in stock (when it is not), we will reach out to the buyer and offer a replacement or a refund.
All items are new, in their original packaging (if applicable), and never opened or used. We guarantee the authenticity of our products, as we purchase directly from the manufacturers or official distributors. We want to make sure that first-time buyers feel secure in their purchases.
We do not drop ship. We hold stock of all of our inventory and ship it ourselves.
We only sell retail and not wholesale. We cannot guarantee inventory to be available at all times. We do not offer bulk pricing discounts. For these reasons, we prefer not to be used as a source for drop shipping.
We accept secure payment with major credit cards, PayPal, Shop Pay, Amazon Pay, and Apple Pay.
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